5 years for industrial grade
All industrial grade products provided by Excom Fiber shall be free from manufacturing defects in materials and workmanship for a period of five (5) years from the date of delivery provided that the product was properly installed and used.
3 years for commercial grade
All standard grade products (Not industrial grade) by Excom Fiber shall be free from manufacturing defects in materials and workmanship for a period of three (3) years from the date of delivery provided that the product was properly installed and used.
The customer agrees to prepay shipping charges, and to insure the product or assume the risk of loss or damage in transit. Excom Fiber agree to afford the shipping charges when send the repaired/replaced products back to customers.
Non-warranty but FREE repair
Defects, malfunctions, or failures of the warranted Products caused by damage resulting from unforeseeable incidents (such as floods, fire, etc.), environmental and atmospheric disturbances, other external forces such as power line disturbances, host computer malfunction, plugging the board in the under power, or incorrect cabling and damage caused by misuse, abuse and unauthorized alteration or repair are not warranted. But we can repair for customers for FREE while customers agree to afford the shipping charges.
As for the fiber transceivers, considering compatible issue for different brand’s equipment, If the products can not compatible the brand equipment. We guarantee to correct the problem within 15 days from your purchase date and afford all go and back shipping charges, or give you a full refund of the purchase price.